Privacy Policy

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1. Introduction

Drive With Driver ("DWD", "Company", "We", "Us", "Our") operates the website www.drivewithdriver.com and the Drive With Driver Customer Android Application. This Privacy Policy explains how your information is collected, used, stored and protected whenever you use our services.

Our services include:

• Hire Driver
• Book Cab
• Airport Transfers
• Outstation Trips
• Corporate Driver Services
• Local Chauffeur Booking

By accessing our Website or using our Android Application, you agree to this Privacy Policy.

This policy has been prepared considering applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and general privacy principles expected by Google Play Developer Program Policies.

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2. Scope of this Policy

This Privacy Policy applies to:

• Drive With Driver Customer Android App.
• Official Website.
• Online Booking.
• WhatsApp communication.
• Telephone support.
• Email communication.

This policy does not apply to third-party websites, payment gateways or external services that have their own privacy policies.

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3. Information We Collect

We collect only the information necessary to provide safe, reliable and efficient transportation services.

A. Personal Information

• Full Name
• Mobile Number
• Email Address (if provided)
• Profile information

B. Booking Information

• Pickup Location
• Drop Location
• Booking Date & Time
• Vehicle Category
• Trip Type
• Special Instructions

C. Location Information

The Customer Android Application requests your device location only to provide location-based services.

D. Device Information

• Device Model
• Android Version
• Application Version
• Language Preference
• Time Zone
• Device Identifier required for security and diagnostics.

E. Network Information

• IP Address
• Internet Connection Status
• Browser Information (Website)
• Crash Diagnostics (when enabled)

F. Google Maps & Places Services

The Customer Android App uses Google Maps SDK and Google Places API to help customers search, select and confirm pickup and drop locations.

These services are provided by Google and are governed by Google's own Privacy Policy.

G. Firebase Services

Drive With Driver uses Firebase services for secure authentication and application functionality.

• Firebase Authentication (OTP Login)
• Firebase Cloud Messaging (Push Notifications)
• Firebase Installation Identifier

Firebase may process limited technical information required for authentication, notification delivery and application security.

H. Notifications

If notification permission is granted, we may send:

• Booking Confirmation
• Driver Assigned
• Trip Status Updates
• Important Service Notifications

We do not use push notifications for unrelated spam communications.

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4. Permissions Used in Customer Android Application

Permission	Purpose
INTERNET	Connect to booking servers and APIs.
ACCESS_NETWORK_STATE	Check internet availability.
ACCESS_FINE_LOCATION	Determine customer's current location for pickup.
ACCESS_COARSE_LOCATION	Approximate location where precise GPS is unavailable.
FOREGROUND_SERVICE_LOCATION	Support location-related foreground operations where required by Android.
POST_NOTIFICATIONS	Deliver booking and trip notifications.

The Drive With Driver Customer App does not request access to Contacts, SMS, Call Logs, Microphone or Storage unless introduced in a future version and clearly disclosed in an updated Privacy Policy.

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5. How We Use Your Information

Drive With Driver uses your information only for legitimate business purposes required to provide safe, secure and reliable transportation services.

• Process and confirm your bookings.
• Assign verified drivers for your trip.
• Display routes using Google Maps.
• Provide estimated pickup and arrival information.
• Authenticate users securely using OTP.
• Send booking confirmations.
• Send driver assignment notifications.
• Provide customer support.
• Detect fraud and abuse.
• Comply with applicable laws.
• Improve application performance and user experience.

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6. Information Sharing

Drive With Driver does NOT sell your personal information.

Information may be shared only under the following circumstances.

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7. Third Party Services

Drive With Driver integrates trusted third-party services to provide functionality.

Service	Purpose
Google Maps SDK	Display Maps
Google Places API	Address Search
Firebase Authentication	Secure OTP Login
Firebase Cloud Messaging	Push Notifications
Payment Gateway	Secure Online Payments

These providers maintain their own Privacy Policies. We encourage users to review them independently.

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8. Google Play Data Safety

The Drive With Driver Customer Android App has been designed to comply with Google Play Data Safety requirements.

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9. Payment Information

Payments may be processed using trusted third-party payment partners.

Drive With Driver does not store your debit card, credit card, UPI PIN, bank passwords, CVV or other confidential banking credentials.

Payment processing is governed by the policies of the respective payment provider.

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10. Security of Your Information

Protecting customer information is one of our highest priorities.

• HTTPS encrypted communication.
• Secure server infrastructure.
• OTP based authentication.
• Access control for authorized personnel.
• Periodic security monitoring.
• Reasonable administrative, technical and organizational safeguards.

Although we implement industry-standard security measures, no internet-based system can guarantee absolute security.

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11. Data Retention

We retain customer information only for as long as necessary to provide services, meet legal obligations, resolve disputes, prevent fraud and maintain financial records.

• Booking records
• Invoices
• Support requests
• Complaint records
• Legal compliance records

When information is no longer required, it is securely deleted or anonymized, subject to applicable laws.

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12. Account Deletion

Customers may request deletion of their Drive With Driver account and associated personal information.

Deletion requests can be submitted through:

• Customer Support
• Official Email
• Website Contact Form

Certain information may be retained where required under applicable law, tax regulations, fraud prevention or dispute resolution requirements.

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13. Your Privacy Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 (India), you may have the following rights regarding your personal information.

• Access the personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and personal information.
• Withdraw consent where processing is based on consent.
• Contact us regarding any privacy concern.

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14. Children's Privacy

Drive With Driver services are intended for adults capable of entering into legally binding contracts.

The Customer Android App and Website are not directed toward children under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that personal information belonging to a child has been collected unintentionally, we will take reasonable steps to remove such information as soon as reasonably practicable.

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15. Cookies & Similar Technologies

Our Website may use cookies and similar technologies for improving website functionality and user experience.

• Remember user preferences.
• Maintain session security.
• Improve website performance.
• Understand visitor behaviour.

Users may disable cookies through their browser settings, although certain features may not function correctly.

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16. International Data Transfers

Some trusted technology providers used by Drive With Driver, including Google and Firebase, may process limited information on servers located outside India.

Whenever such processing occurs, reasonable contractual, technical and organizational safeguards are implemented to protect customer information.

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17. Fraud Prevention & Safety

Drive With Driver may use customer information to investigate suspicious bookings, fraudulent activity, security incidents or misuse of the platform.

Information may also be disclosed where required to protect customers, drivers, employees, or to comply with applicable law.

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18. Legal Compliance

Drive With Driver may preserve, access or disclose information where reasonably necessary to comply with:

• Court Orders
• Government Requests
• Police Investigation
• Applicable Indian Laws
• Fraud Prevention
• Protection of Legal Rights

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19. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect improvements, new features, legal requirements or Google Play policy updates.

Whenever significant changes are made, the "Effective Date" shown at the top of this page will be updated.

Continued use of our Website or Customer Android App constitutes acceptance of the revised Privacy Policy.

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20. Contact Us

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